Refund Policy

1. Overview

At Alvoira, we strive to provide high-quality AI-powered video generation services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription plans and services.

2. Free Plan

Our Free plan allows you to try Alvoira at no cost. Since no payment is required, no refunds apply to the Free plan.

3. Paid Subscriptions

For Creator and PRO subscription plans:

• 7-Day Refund Window: If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase.
• No Refunds After 7 Days: After the 7-day window, subscription fees are non-refundable. You may cancel your subscription at any time, and you will retain access until the end of your current billing period.
• Renewal Refunds: Automatic renewal charges are non-refundable. We recommend canceling your subscription before the renewal date if you do not wish to continue.

4. Eligibility for Refunds

Refund requests may be considered in the following circumstances:

• Technical issues that prevent you from using the service, which our support team is unable to resolve
• Duplicate or erroneous charges
• Service unavailability for an extended period due to issues on our end

5. Non-Refundable Items

The following are not eligible for refunds:

• Partial month or unused portion of a subscription
• Subscription fees after the 7-day refund window
• Automatic renewal charges
• Accounts terminated for violation of our Terms of Service
• Downgrade from a higher to a lower plan (pro-rated credits are not issued)

6. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@alvoira.com with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request
3. Provide any relevant transaction or order details

We will review your request and respond within 3-5 business days. If approved, refunds will be processed to your original payment method within 7-10 business days.

7. Cancellation Policy

You may cancel your subscription at any time from your account settings. Upon cancellation, you will continue to have access to your paid features until the end of your current billing period. No partial refunds will be issued for the remaining time in your billing cycle.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Refund Policy, please contact us or email us at support@alvoira.com.